Important dates
Deadline for applications for this role is Sunday 22nd September 2024.
Interviews to take place on 4th October 2024.
Hours
Full time and part time available. Harmless operate a 4-day working model with full time staff working 32 hours per week.
Salary
£22,308 per annum, pro rata, rising to £23,260 per annum, pro rata, on successful completion of a probationary period.
Job Description
During the application process you are required to:
- Attend an interview in person.
- Give details for us to complete Reference checks.
- Complete a basic DBS disclosure.
Please note: In order for you to be successful in applying for the above position you should be eligible to work in the UK or hold a relevant work visa. Clinical quality, safeguarding and integrity are at the heart of what we do.
MAIN PURPOSE AND SCOPE OF THE JOB
- Training sales and income generated by the Harmless Academy help fund our vital support services and it is a fundamental objective of the training operation to ensure this continues. The successful candidate will be part of a dedicated team who are committed to our organisational ambition to become a fully self-funded organisation across all services. You will be expected to proactively and assertively help us achieve this objective.
- In addition, our team work passionately to ensure we have a positive influence in the field of mental health, self harm and suicide prevention by challenging stigma, raising awareness and ensuring we increase the confidence, skills and knowledge of those who support others. At the heart of our service is that hope and recovery is possible, and that with the right support and help life can get better. You will be part of an organisation and team that adheres and upholds to this ethos in all aspects of the operation.
DUTIES AND KEY RESPONSIBILITES - Complete a wide range of administrative duties that support the function of the Harmless training team
- Proactively support the training team both pre and post training delivery in order to offer our delegates the best possible experience
- Maintain and build relationships with delegates and/or organisations with a view to secure future training opportunities
- Perform administrative duties and offer administrative support to the Harmless Academy team as required.
- Proactively support the training operation to meet key targets including (but not limited to):
- Contractual obligations
- Attendance targets
- Delivery targets
- Performance Targets
- Financial Targets
- Be an integral part of internal training booking processes; ensuring delegates and/organisations are supported during all stages of the training experience
- Promote training opportunities widely by proactively communicating opportunities to key target audiences via a range of platforms (e.g. social media, blogs, website, mail outs)
- Liaise with partner organisations/key stakeholders to promote training opportunities, and ensure they have timely information about our service(s)
- Maintaining training and delegate records and systems
- Answering incoming calls and recording any enquiries sensitively, discretely and accurately.
- Responding to phone messages promptly when required
- Responding to emails promptly when required
- Disseminating messages to team members efficiently and promptly
- To work collaboratively within the Harmless team
- Speaking directly to delegates and/or organisation to discuss training opportunities and/or efficiently and accurately respond to training enquiries or queries
- Process online resources orders promptly
- To support evaluation of Harmless and its associated project through comprehensive data collection
- Collect, compile and report results of evaluation, attendance, and all other training data.
- To support the training team to ensure that they are prepared for training delivery
- To support the training team to ensure that any post-delivery requirements are upheld e.g. process evaluation forms
- Report to Harmless management regularly about the progress of training and address any issues that may arise, recording relevant statistics where required.
- Promote the work of Harmless in a positive manner and recommend resources and alternative training opportunities where possible.
- To follow established policies and procedures
- To carry out any other administrative duties/tasks as may be reasonably required.
Person Specification
Skills and Abilities
- Clear and concise written and spoken communication skills (Essential)
- Clear and confident telephone manner (Essential)
- Ability to build and maintain relationships with delegates and/or external organisations (Essential)
- Ability to communicate promptly and efficiently across the Harmless team (Essential)
- Setting up and maintaining records and filing system (Essential)
- Ability to work within a small team with minimum supervision (Essential)
- Ability to work independently, with a good use of initiative and also be able to work collaboratively and openly within a team (Essential)
- Ability to communicate with vulnerable clients discreetly and sensitively whilst demonstrating excellent listening skills (Essential)
- Ability to ‘think outside the box’ and respond flexibly and efficiently to organisational needs (Essential)
- An ability to proactively communicate and promote training information widely to key stakeholders using a variety of platforms (Essential)
- Be open to feedback, support and the development of new skills within the Harmless team (Essential)
- Ability to accurately record messages and disseminate information promptly (Essential)
- Understand the importance of confidentiality and working with confidential information (Essential)
- Ability to work in a timely manner (Essential)
Knowledge/Experience
- A knowledge of office procedures (Essential)
- Must be competent using Microsoft (Essential)
- Basic knowledge of using office equipment including photocopier and printer (Essential)
- Sound knowledge of and the use of Plain English both written and oral (Essential)
- An understanding of counselling or healthcare services preferred (Desired)
- An understanding of the field of mental health, self-harm and suicide preferred (Desired)
- An understanding of reception and customer service work preferred (Desired)
- A basic knowledge of the broader mental health or healthcare system (Desired)
- Previous experience in sales and working in an office environment would be beneficial (Desired)
- Previous experience of undertaking marketing campaigns (Desired)
- Experience of working within a Third Sector organisation (Desired)
Personal Attributes and other requirement
- Be open to feedback, support and the development of new skills within the Harmless team. (Essential)
- A commitment to the over-arching aims of the organisation. (Essential)
- A broader commitment and passion to improving the lives of people in distress and with the recovery agenda of mental health. (Essential)
Benefits
Harmless CIC values its staff and offers a wide range of benefits to everyone who works here. We’re committed to developing talent and supporting colleagues to have great careers. To support with that, some of the benefits we offer include:
- Six standard weeks annual leave per annum plus bank holidays, on entry, increasing up to seven standard weeks. *
- Occupational sick pay up to six standard weeks per annum. *
- Employer pension contribution up to 8%. *
- Other staff reward and recognition initiatives that operate throughout the year.
- Access to Harmless’ CPD accredited specialist training
- Access to Harmless’ annual CPD accredited national self-harm and suicide prevention conferences.
- Other outstanding CPD opportunities including an opportunity to develop areas of special interest around self-harm, suicide prevention and suicide bereavement.
*These benefits are linked to our employee loyalty programme and gradually increase based on the number of years of continuous employment. More information is available on request.
About us
Harmless is a Community Interest Company – CIC for short. This is a company with social aims, so we operate like a charity but with a great dedication to sustainability.
That means that whilst we seek grant and charitable funding we also operate a business (our training department) which generates income. All the money we raise then goes straight back into the operation to fund vital and life-saving services.
We have different pathways in our service, and different staff working across these pathways and these also operate in different localities.
Harmless is the registered Company responsible for managing and overseeing a variety of projects and initiatives including: The Tomorrow Project, The Harmless Academy and Fearless.
